DELIVERY & RETURNS

DELIVERY

All UK orders will be shipped via Royal Mail (tracked & signed for).
International orders will be also be sent via Royal Mail (international tracked & signed for). Please allow three to five working days for your order to be processed and dispatched.  

RETURNS & EXCHANGES

You can return any item (excluding sale items) within Fourteen days of receipt for a refund or exchange. In all cases the items returned must be original condition complete with any tags and correspondence. All returns will be inspected upon receipt by ourselves, if we deem any of the items returned to not be in a re-saleable condition your refund will not be processed and you will be duly informed. Minor formula reserves the right to refuse a refund or exchange on items deemed not resalable - your statutory rights are not affected.

Refunds will be for the cost of the items returned and will not include original shipping costs. The cost of sending items for returns or exchange is the responsibility of the customer. The goods are your responsibility until they reach us. Please ensure you package the items carefully to prevent any damage to the items or packaging.We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures your items for the cost of being returned to us. In the rare event of the parcel going missing.

If an item is damaged or faulty upon receipt please contact us at contact@minorformula.com and provide us with complete details of the damage/fault , once we have received the damaged product and verified the fault we will issue a replacement or refund to the value of the original item.

CUSTOMES & DUTIES

All customers must make themselves aware of the policies of their country’s customs agencies. Minor Formula is not responsible for any additional fees incurred as a result of taxes levied on items shipped.

UNDELIVERED ORDERS

Any orders that could not be delivered must be taken up with Royal Mail. Once an order is despatched from our offices it becomes the responsibility of Royal Mail. We are not responsible for any lost or stolen packages. 

The above does affect your statutory rights as a customer.

Please send your returns/exchanges to: Returns, MINOR FORMULA Ltd, Kings Court, 17 School Rd, Birmingham B28 8JG